Filing a Health Facility Complaint
To file a complaint about poor quality, abuse, or neglect by a health care facility or nurse aide:
- Call or write:
Office of Health Care Facilities Licensure & Certification
South Dakota Department of Health
615 E. 4th St.
Pierre, SD 57501
- Describe the incident and give the facility name or nurse aide name, the patient name, and the date and time of the incident. Then, submit your complaint in writing to ensure we understand the issue correctly. You will NOT be identified to the health care facility or to the public.
- If the complaint is of a serious nature, the department may investigate without the written description. Complaint investigations are conducted by appropriate professional surveyors within a time-frame consistent with the seriousness of the allegations.
- Once the investigation is complete, you will receive a brief report of the results, as will the health care provider.