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WEBSITE OF THE STATE OF SOUTH DAKOTA DEPARTMENT OF HEALTH
Doneen Hollingsworth, Secretary of Health
South Dakota Department of Health

Filing a Health Facility Complaint

To file a complaint about poor quality, abuse, or neglect by a health care facility or nurse aide:

  1. Call or write:
    Complaint Coordinator
    Office of Health Care Facilities Licensure & Certification
    South Dakota Department of Health
    615 E. 4th St.
    Pierre, SD 57501
    605-773-3356
    1-800-738-2301

  2. Describe the incident and give the facility name or nurse aide name, the patient name, and the date and time of the incident. Then, submit your complaint in writing to ensure we understand the issue correctly. You will NOT be identified to the health care facility or to the public.

  3. If the complaint is of a serious nature, the department may investigate without the written description. Complaint investigations are conducted by appropriate professional surveyors within a time-frame consistent with the seriousness of the allegations.

  4. Once the investigation is complete, you will receive a brief report of the results, as will the health care provider.
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