Frequently Asked Questions
How often are facilities inspected?
Licensed food service establishments are inspected at least twice a year. Lodging and campground establishments are inspected annually.
Scores from the 4 most recent inspections are posted for each licensed establishment. When a new score is posted, the oldest score is removed.
Do facilities know when they will be inspected?
Inspections are not announced and establishments are not notified in advance.
How is the inspection score determined?
Inspectors go onsite to review establishment compliance with South Dakota statute and administrative rule (linked below). Violations of those codes result in point deductions based on the risk presented to the public health. Points are subtracted from a perfect score of 100 points. Critical violations mean a greater point deduction because they are more serious and a greater risk to the public health. Inspectors also consider such factors as whether there is a pattern of a repeated violation at a particular establishment.
SDCL 34-18 - Health Regulation of Lodging, Food Service, Campgrounds
ARSD 44:02:07 - Food Service Code
SDCL 34-18-22.3 - Fire Safety Standards for Vacation Home Establishments
ARSD 44:02:02 - Hotels
ARSD 44:02:09 - 44:02:12 - Campgrounds
ARSD 44:02:05 - Specialty Resorts
ARSD 44:02:06 - Bed & Breakfast Establishments
ARSD 44:02:08 - Vacation Homes
What are critical and non-critical violations?
What happens when an establishment gets a low score? What is a low score?
Generally, a score below an 80 triggers a re-inspection in 60 days to make sure all identified violations have been corrected. If violations present a serious and imminent health hazard, the department can suspend the license immediately. Whenever possible, violations found during an inspection are corrected immediately, particularly those of a critical nature.
While an inspection score is useful information it is also important to look at whether violations cited are critical or non-critical. An individual score is only a snapshot of the establishment’s operation on the day of the inspection – looking at scores over time gives a more meaningful measure of an ongoing operation.
During the last licensure year in South Dakota:
- 94% of 4,100+ licensed food services scored 85 or higher. Scores ranged from a low of 43 to a high of 100.
- 91% of 220+ licensed campgrounds scored 90 or higher. Scores ranged from a low of 84 to a high of 100.
- 98% of 1400+ licensed lodging establishments scored 90 or higher. Scores ranged from a low of 78 to a high of 100.
How do I file a complaint about a licensed establishment?
Call the Office of Health Protection at 605-773-4945, Monday through Friday between 8 a.m. and 5 p.m. OR use the online complaint form. While the information will be kept confidential, you will need to provide:
- nature of complaint*
- whether complaint involves illness
- location of complaint (name, address, city and phone)
- your name, address, city and phone number
- whether you want a response in follow-up to investigation
*NOTE: If the complaint involves a food borne illness, be prepared to provide disease specific information to the department's Office of Disease Prevention.